A tale of two coffee shops

Picture the scene: York station 8.30am Friday 7 October. It’s FREEZING and the unseasonable 29 degrees from earlier in the week is long gone. A steady stream of shivering commuters. Two coffee shops.

The first coffee shop has posters of an ice cool drink trying to entice customers with a slogan using the words ‘summer coolers’. The second has a blackboard outside it with pictures of autumn leaves and the slogan ‘Settle back in’, a picture of a mug of warm frothy coffee and then the words ‘Perfect for right now’.

Which coffee shop would you go into?

I not only went into the second one, I bought the very drink pictured on the blackboard – it looked and sounded too good to turn down.

See how powerful marketing can be? Five days earlier, the temperature had been sky high and I’m sure a ‘summer cooler’ was exactly what everyone wanted. But not that morning and one of the outlets was quick enough to adapt their marketing.

Another example of how this unpredictable weather has caught out a company with their marketing campaign is a flyer I received through the door from a holiday company promising ‘winter warmers’ when it was almost 30 degrees in Yorkshire. I was quite warm enough thanks! The flyer went straight in the bin.

So when you’re planning a marketing campaign, make sure it is relevant not ony to its audience but to the climate in which they will receive it. Be sensitive when you’re offering expensive goods during these difficult economic times. Don’t send a newsletter out to your employees celebrating success if there has just been an unemployment announcement. Every single piece of communication should be targeted – from a newsletter to a blog to a tweet. I wrote this blog on Friday night, for example, but who would read it then? So I held it back to publish on Monday.

If you’re planning a marketing campaign and would like some advice, please drop me an email on fiona@wordsbyfionakyle.co.uk

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2 responses to this post.

  1. Great examples, Fiona. My sister received an internal email newsletter which celebrated the closure of her site as one of the businesses successes of the year. All the staff being made redundant just felt worse!

    Reply

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